PKS / CUSTOMER CARE

Shipping & delivery

Good things are on their way.

Updated September 21, 2026

Orders placed at PKS Store are fulfilled by Pokas Store. We send orders to production as quickly as possible after purchase.

Processing and tracking

Tracking information is usually updated within 3–6 business days once the carrier scans your package. You will receive tracking information by email after dispatch. Orders placed on weekends or public holidays may require an additional business day for processing.

Delivery estimates

The estimates below begin when you receive your tracking number. They are estimates, not guaranteed arrival dates.

Available shipping methods and charges are displayed at checkout. Standard free shipping is available where shown. Express delivery is available only when offered at checkout, with its applicable price and estimate.

Following your order

Please use the latest tracking number provided for your order. Tracking may take time to update between carrier scans. Customs processing, local carrier delays and public holidays may affect delivery estimates.

Items may arrive in separate parcels. If you need help locating a package, contact us with your order number and the latest tracking information.

Address information

Check your delivery address before completing payment. If you notice an error, contact us as soon as possible. Changes may not be possible after production or dispatch.

Need help?

Email contato@pokas-store.com, or visit our contact page. For cancellation and refund conditions, read our returns policy.