PKS / CUSTOMER CARE
Contact us
A little help from the team.
Updated September 21, 2026
For product questions, sizing assistance or help with an existing order, reach the Pokas Store support team by email.
EMAIL SUPPORT
contato@pokas-store.comHelp us help you
- For an existing order, include your order number and the email used at checkout.
- For a damaged or incorrect item, include clear photos and a short description.
- For a sizing question, include the jersey name and the measurements of a shirt that fits you comfortably.
Please do not send payment-card numbers or security codes by email.
Quick answers
Where is my order?
Tracking information is sent by email after dispatch. Read our shipping and delivery page for estimated delivery times and tracking information.
Can I cancel or change an order?
Contact us as soon as possible. Production begins quickly, so the available options depend on how far the order has progressed. See our cancellation and refund conditions.
Which size should I choose?
Our collection is available in S–2XL. Read our sizing help and email us if you need guidance before ordering.